Coordinator, Fee-for-Service Unit, StoryCorps
Reports to Fee-for-Service Manager
StoryCorps invites you to join our award-winning, fast-growing non-profit project to celebrate one another’s lives through listening. Led by legendary producer Dave Isay, StoryCorps records and preserves the life experiences of everyday Americans in the largest oral history project of its kind. Millions listen to our broadcast on NPR, our podcasts, or have read our bestselling book, Listening is an Act of Love.
The Fee-For-Service (FFS) Unit is a new unit responsible for proactively marketing and responding to customer inquiries regarding StoryCorps services provided on a Fee-for-Service basis. These services include Door-to-Door interview days, installation of semi-permanent StoryBooths, nationally, production services, StoryKits, and MobileBooth stops. The Coordinator of the FFS Unit is responsible for the smooth operation of all aspects of the unit under the supervision of the FFS Manager. The Coordinator works directly with customers and collaborates with other StoryCorps departments to ensure that customer needs are met. The Coordinator compiles and analyzes data and regularly produces reports to show progress in goals and important trends in inquiries or customer satisfaction.
Responsibilities include, but are not limited to:
- Promptly respond to inquiries about StoryCorps’ revenue-generating services
- Produce regular reports on progress toward revenue-generating goals
- Liaise with StoryCorps program departments who fulfill FFS requests
- Compile and analyze customer feedback and inquiry trends
- Partner with Administration on contract preparation and completion
- Prepare, complete and track billing and invoicing for FFS services
Qualifications:
- 2 years experience in non-profit development or sales preferred
- Excellent interpersonal, communication, and public speaking skills
- Solid organizational skills and attention to detail
- Strong conflict resolution and teamwork skills
- Basic skills or fluency in a language other than English is preferred
- Working knowledge of Microsoft Office word processing, spreadsheet, email, and database software. Proficiency on a Mac platform is preferred
- Must be a proactive problem-solver; adaptive to growing, changing organization
- Bachelor’s degree required
Salary: Commensurate with experience.
Please send cover letter and resume to employment@storycorps.net and include your last name and “FFS Coordinator ” in the subject line. Include both cover letter and resume as attachments entitled: "YourNameLetter" and "YourNameResume".
Applications due by April 24, 2008. Please apply early.
StoryCorps seeks to hire staff who reflect the diversity of the communities we serve.
Equal Opportunity Employer
This position will be filled without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, veteran status or any other characteristic protected by law.
